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In the unlikely event that you are not satisfied with your order, you can return it to us within 14 days of receipt without any reason or obligation at your own expense.

Note: When returning your order, the promotional terms and conditions continue to apply. This means that you always have to reach the minimum spending amount to be entitled to a discount.


How to return an order:

1. Fill in the return form, do not forget your name and order number!

2. Close your package properly.

3.Return to the address:

Maison Lab

Woudstraat 9

3600 Genk


4. Drop off your package at the nearest delivery point of the transport company of your choice.

If you don't have the supplied return form, you can download it here: 

Exception to the right of withdrawal:

Products that cannot be returned for hygienic and / or health reasons such as lingerie, bikinis, ...

Questions about your return?
Send an email to

When your return arrives at Maison Lab, it will be processed within 14 working days.